When Should You Contact Our Practice?

Our practice is equipped to manage a wide range of pediatric conditions directly, from acute illnesses and minor injuries to urgent medical concerns, including:

• Fever that does not improve despite fever-reducing medication or when the child has difficulty drinking or eating.
• Severe cough, difficulty breathing, or noisy breathing.
• Persistent vomiting or diarrhea, especially when accompanied by signs of dehydration.
• Sudden skin rashes, including spots, patches, or swelling.
• Acute pain, such as earache, abdominal pain, or joint pain.
• Minor injuries and trauma.
• Minor burns.
• Inconsolable crying or unusual drowsiness.
• Suspected allergic reactions.
• Fever in infants under <3 months of age, which should always be assessed promptly.
  
• Treatment of superficial skin lesions and conditions, including molluscum contagiosum and warts.
• Pediatric trauma care, including the assessment and management of suspected fractures, sprains, and contusions.

At Our Practice

• Diagnostic Tests and Examination:
  • Hearing tests (audiometry)
  • Vision screening
  • Spirometry (lung function testing)
    
• Laboratory Tests:
  • Capillary blood tests
  • Venous blood tests
  • Urine testing and urine cultures
  • Rapid strep tests
  • Swabs and specimens for advanced laboratory analysis (processed by an external laboratory)

During office hours, Dr. med. Enrico Capuano, Dr. med. Daniela Pedrazzini, and our team of Medical Practice Assistants are available to assess your child’s condition by telephone and arrange the most appropriate appointment. Whenever possible, a same-day appointment is offered.

When Should You Go to the Emergency Department?

In some situations, it is essential to go directly to the Pediatric Emergency Department or call the emergency services on 144. These include:

• Severe difficulty breathing or cyanosis (bluish lips or skin).
• Loss of consciousness, seizures, or extreme drowsiness.
• Deep wounds or open fractures.
• Head injury accompanied by vomiting or loss of consciousness.
• Ingestion of toxic substances or medications (contact Tox Info Suisse on 145).
• A severe allergic reaction with swelling of the face or difficulty breathing.
• Very high fever accompanied by neck stiffness, a rash, or confusion.
• Extensive burns.

In these situations, your pediatrician can be informed afterwards to provide follow-up care and arrange any necessary subsequent assessments.

Quick Contacts

During office hours, our practice team can be reached on +41 (0) 91 630 14 14
to assess your child’s condition and provide initial advice. For urgent medical concerns, Dr. med. Enrico Capuano can be contacted via WhatsApp at WhatsApp: +41 76 454 28 46

Dr. med. Enrico Capuano speaks Italian and English.

Outside office hours, please contact:

• Pediatric Emergency Department
• Emergency Services: 144

How to Prepare for an Urgent Appointment

To help us assess your child’s condition as quickly and accurately as possible, we recommend bringing:

• your child’s health record (child health booklet) and vaccination record;
• any recent medical reports or photographs of the symptoms;
• a list of any medications your child is currently taking;
• your health insurance card.

Having this information available allows us to act promptly while ensuring your child receives safe and comprehensive care.

Our goal is simple: to ensure your child’s health, well-being, and safety—at every moment.